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{"lastName": "Fox", "objectUrn": "urn:li:member:293876921", "contactInfo": {}, "crmStatus": {"imported": false}, "industry": "Staffing and Recruiting", "educations": [{"endedOn": {"year": 2011}, "fieldsOfStudy": ["Information Technology"], "school": "urn:li:fs_salesSchool:20114", "degree": "N/A", "schoolName": "Northern Virginia Community College", "startedOn": {"year": 2010}, "eduId": 188753660}, {"endedOn": {"year": 2008}, "degree": "Diploma", "schoolName": "Parkdale High School", "startedOn": {"year": 2004}, "eduId": 189275222}, {"schoolName": "Parkdale High School", "eduId": 189273604}], "inmailRestriction": "NO_RESTRICTION", "unlocked": false, "entityUrn": "urn:li:fs_salesProfile:(ACwAABGENLkBaQJdnTwp6MQnGM2--ip1h9xYKaY,NAME_SEARCH,undefined)", "numOfConnections": 145, "profilePictureDisplayImage": {"artifacts": [{"width": 100, "fileIdentifyingUrlPathSegment": "https://media.licdn.com/dms/image/C4E03AQF71zvmuwuCTA/profile-displayphoto-shrink_100_100/0?e=1534982400&v=beta&t=EqU7DiHtRHTIb_7cqU19HMh20RDEdSjLdi81JDDrx4o", "height": 100}, {"width": 200, "fileIdentifyingUrlPathSegment": "https://media.licdn.com/dms/image/C4E03AQF71zvmuwuCTA/profile-displayphoto-shrink_200_200/0?e=1534982400&v=beta&t=YHyPfttuA8JOcdMCF1X1eErlwVb7XsM8UplNTLH57Y4", "height": 200}, {"width": 400, "fileIdentifyingUrlPathSegment": "https://media.licdn.com/dms/image/C4E03AQF71zvmuwuCTA/profile-displayphoto-shrink_400_400/0?e=1534982400&v=beta&t=d626Kg_5ttG2QbxY1qBpOtN8aHsQCXx2z08bZmEStZQ", "height": 400}, {"width": 800, "fileIdentifyingUrlPathSegment": "https://media.licdn.com/dms/image/C4E03AQF71zvmuwuCTA/profile-displayphoto-shrink_800_800/0?e=1534982400&v=beta&t=Kp1pDUBMgiaKO7mREQ59aDIZOzzSDq194GvczAQZpfo", "height": 800}], "rootUrl": ""}, "showTotalConnectionsPage": false, "headline": "IT Coordinator II at World Bank Group", "profileUnlockInfo": {"showProfileUnlock": false}, "pendingInvitation": false, "defaultPosition": {"posId": 1195701187, "new": false, "current": true, "companyName": "Mindlance", "description": "\u00ef\u0082\u00a7\tServes as the primary point of contact on all matters related to hardware, software, and communications support for the department.\n\u00ef\u0082\u00a7\tTroubleshoots computer problems with users in specified areas.\n\u00ef\u0082\u00a7\tInstalls, configures, and tests applications of hardware to meet organization and user requirements.\n\u00ef\u0082\u00a7\tInstalls, configures, and tests applications of software to meet organization and user requirements.\n\u00ef\u0082\u00a7\tMakes recommendations for appropriate hardware/software for users.\n\u00ef\u0082\u00a7\tUses the \u00e2\u0080\u0098Remedy\u00e2\u0080\u0099 call tracking system to track work and analyze reports to identify problem areas and training opportunities.\n\u00ef\u0082\u00a7\tAttends expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the WBG standards.\n\u00ef\u0082\u00a7\tAssists in departmental moves of IT hardware and communications.\n\u00ef\u0082\u00a7\tWorks closely with other IT support elements (such as ITS IT Client Services, IT Service Desk, and Mobile Kiosk).\n\u00ef\u0082\u00a7\tMaintains a proper inventory of all IT related equipment and software, which is reported to CIT on a quarterly basis.\n\u00ef\u0082\u00a7\tAssists in the decision making/planning process of IT needs at the beginning/end of each fiscal year.\n\u00ef\u0082\u00a7\tParticipates in the evaluation and piloting of new products and services (both hardware and software).\n\u00ef\u0082\u00a7\tProvides IT training for staff members, particularly for newly hired staff.\n\u00ef\u0082\u00a7\tAdministers WB information security standards, including requesting IT accounts (Notes and Windows), SecurIDs, and remote connectivity accounts.\n\u00ef\u0082\u00a7\tCoordinates with Bank\u00e2\u0080\u0099s Telecom Service unit to set up, transfer, and discontinue voice and data communication for the staff in the office and at home for Business Continuity designees.\n", "location": "Washington D.C. Metro Area", "title": "IT Coordinator II", "startedOn": {"month": 11, "year": 2017}, "companyUrn": "urn:li:fs_salesCompany:47040"}, "degree": 3, "fullName": "Keyona Fox", "positions": [{"posId": 1195701187, "new": false, "current": true, "companyName": "Mindlance", "description": "\u00ef\u0082\u00a7\tServes as the primary point of contact on all matters related to hardware, software, and communications support for the department.\n\u00ef\u0082\u00a7\tTroubleshoots computer problems with users in specified areas.\n\u00ef\u0082\u00a7\tInstalls, configures, and tests applications of hardware to meet organization and user requirements.\n\u00ef\u0082\u00a7\tInstalls, configures, and tests applications of software to meet organization and user requirements.\n\u00ef\u0082\u00a7\tMakes recommendations for appropriate hardware/software for users.\n\u00ef\u0082\u00a7\tUses the \u00e2\u0080\u0098Remedy\u00e2\u0080\u0099 call tracking system to track work and analyze reports to identify problem areas and training opportunities.\n\u00ef\u0082\u00a7\tAttends expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the WBG standards.\n\u00ef\u0082\u00a7\tAssists in departmental moves of IT hardware and communications.\n\u00ef\u0082\u00a7\tWorks closely with other IT support elements (such as ITS IT Client Services, IT Service Desk, and Mobile Kiosk).\n\u00ef\u0082\u00a7\tMaintains a proper inventory of all IT related equipment and software, which is reported to CIT on a quarterly basis.\n\u00ef\u0082\u00a7\tAssists in the decision making/planning process of IT needs at the beginning/end of each fiscal year.\n\u00ef\u0082\u00a7\tParticipates in the evaluation and piloting of new products and services (both hardware and software).\n\u00ef\u0082\u00a7\tProvides IT training for staff members, particularly for newly hired staff.\n\u00ef\u0082\u00a7\tAdministers WB information security standards, including requesting IT accounts (Notes and Windows), SecurIDs, and remote connectivity accounts.\n\u00ef\u0082\u00a7\tCoordinates with Bank\u00e2\u0080\u0099s Telecom Service unit to set up, transfer, and discontinue voice and data communication for the staff in the office and at home for Business Continuity designees.\n", "location": "Washington D.C. 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Metro Area", "title": "System Administrator", "startedOn": {"month": 3, "year": 2014}}, {"posId": 1113884604, "new": false, "current": true, "companyName": "CSRA Inc", "location": "Washington D.C. Metro Area", "title": "System Administrator", "startedOn": {"month": 3, "year": 2014}, "companyUrn": "urn:li:fs_salesCompany:10338411"}, {"posId": 466430484, "new": false, "current": true, "companyName": "CACI International Inc", "description": "\u00e2\u0080\u00a2 Administering user passwords, password resets, and account unlocks through Active Directory for applications such as Symantec Endpoint Encryption, Remedy, Citrix XenApp client, DOJConnect, and user JCON network accounts\n\u00e2\u0080\u00a2 Creating numerous incidents for issues related to JCON Top Secret and Secret systems as well as JABS (Joint Automated Booking System)\n\u00e2\u0080\u00a2 Setting up walk-in appointments and troubleshooting client laptop password sync issues with users and remote access\n\u00e2\u0080\u00a2 Logging 30-40 incident tickets through Remedy for all user calls and escalations\n\u00e2\u0080\u00a2 Troubleshooting various application issues for customers by using LANDesk remote tool to run gpupdates and numerous repairs\n\u00e2\u0080\u00a2 Installing different applications submitted by request from users via Remote Desktop Connection onto their desktops", "title": "Proprietary Systems Specialist 1", "startedOn": {"month": 11, "year": 2012}, "companyUrn": "urn:li:fs_salesCompany:3672"}, {"posId": 466435168, "new": false, "current": false, "endedOn": {"month": 11, "year": 2012}, "companyName": "Serco", "description": "Administered user passwords, password resets, and account unlocks through Novell Console One for applications such as CHRIS, Remedy, Dolphin, Safeboot, RSA\n\u00e2\u0080\u00a2 Troubleshoot various application issues for customers by administrating zen cleanup utility\n\u00e2\u0080\u00a2 Distributed numerous applications to customers per their request\n\u00e2\u0080\u00a2 Created 30-40 incidents, service requests, and work orders per week through Remedy\n\u00e2\u0080\u00a2 Participated in SOS (Service on Site) throughout Census for hands on experience with customers in numerous divisions\n\u00e2\u0080\u00a2 Associated various applications to users for install on their PC\u00e2\u0080\u0099s\n\u00e2\u0080\u00a2 Granted temporary administrator rights to customers to install and uninstall software\n\u00e2\u0080\u00a2 Trained and educated customers on different processes and procedures in relation to the IT Service Desk", "title": "Help Desk Technician 1", "startedOn": {"month": 7, "year": 2011}, "companyUrn": "urn:li:fs_salesCompany:3647"}, {"posId": 466434456, "new": false, "current": false, "endedOn": {"month": 7, "year": 2011}, "companyName": "Radio One", "description": "\u00e2\u0080\u00a2 Administered user passwords and password resets through Active Directory for applications such as Lawson, SharePoint and Marketron\n\u00e2\u0080\u00a2 Created and modifying user email accounts through Exchange Management Console\n\u00e2\u0080\u00a2 Completed SARFs (System Access Request Approval) for new hires into the company and existing employees who need account modifications\n\u00e2\u0080\u00a2 Replaced ink and toner cartridges for hp LaserJet printer models 4600n, 4014n, 4700n, 3250, 4250n\n\u00e2\u0080\u00a2 Ran full and quick virus scans on user PC\u00e2\u0080\u0099s using McAfee\n\u00e2\u0080\u00a2 Re-imaged and setting up brand new hp PC\u00e2\u0080\u0099s for current employees\n\u00e2\u0080\u00a2 Created 30-40 work orders per week through Track-It for all of the customers that I help\n\u00e2\u0080\u00a2 Helped users to setup their smart phones in order to send and receive emails from the Exchange server", "title": "Help Desk Intern", "startedOn": {"month": 1, "year": 2011}, "companyUrn": "urn:li:fs_salesCompany:9416"}], "pictureInfo": {}, "relatedColleagueCompanyId": 47040, "savedLead": false, "firstName": "Keyona", "numOfSharedConnections": 0, "memberBadges": {"premium": false, "openLink": false, "jobSeeker": false}, "flagshipProfileUrl": "https://www.linkedin.com/in/keyona-fox-7b550382", "location": "Hyattsville, Maryland"}
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