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National average is 73%.\n\u00e2\u0080\u00a2 Coordinate efforts with financial advisors to deliver superior customer service, build client relationships, and strengthen client retention.\n\u00e2\u0080\u00a2 Assist in solving operational matters and account maintenance issues.\n\u00e2\u0080\u00a2 Serve as main point of contact for established clients regarding account inquiries, products and services.", "location": "Burlington, VT", "title": "Client Service Associate", "startedOn": {"month": 1, "year": 2008}, "companyUrn": "urn:li:fs_salesCompany:1178"}, {"posId": 299717843, "new": false, "current": false, "endedOn": {"month": 1, "year": 2008}, "companyName": "CTX Mortgage Company", "description": "\u00e2\u0080\u00a2 East Region Representative for subsidiary of Centex Financial, a Fortune 500 Company.\n\u00e2\u0080\u00a2 Develop, implement and manage customer service initiative within regional branches.\n\u00e2\u0080\u00a2 Create and conduct regional marketing study. Analyze results to establish statistics and guidelines regarding effective marketing strategies.\n\u00e2\u0080\u00a2 Educate Regional Managers on effective marketing strategies and assist with implementation within regional branches.\n\u00e2\u0080\u00a2 Provide individual instruction and guidance to Regional Managers and over 200 Loan Officers.\n\u00e2\u0080\u00a2 Develop and conduct regional webcast trainings for marketing products and software. 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