ice-linkedin/profiles/AAEAAAP3WtwBDOXYGkYkvym8mstpEtk65036C7M.json

{"lastName": "Gromadzki", "objectUrn": "urn:li:member:66542300", "contactInfo": {}, "crmStatus": {"imported": false}, "industry": "Information Technology and Services", "educations": [{"endedOn": {"year": 2014}, "fieldsOfStudy": ["Information Security Administration"], "degree": "Bachelors of Science - Information Technology", "schoolName": "Strayer University", "startedOn": {"year": 2010}, "eduId": 44903229}], "inmailRestriction": "NO_RESTRICTION", "unlocked": false, "entityUrn": "urn:li:fs_salesProfile:(ACwAAAP3WtwBvHm7zI72VHng2gvtqT0ApdKUetc,NAME_SEARCH,undefined)", "numOfConnections": 101, "showTotalConnectionsPage": false, "headline": "Chief, Service Desk Section\nImmigration Customs Enforcement", "profileUnlockInfo": {"showProfileUnlock": false}, "summary": "Mr. Gromadzki is an innovative global IT Manager with international experience in support of over 27,000 DHS ICE users across 600+ sites throughout 50 states and 45+ countries.  He has over five years of experience managing other managers and direct employees.\nCore Specialties include: \n\nCurrent team oversight includes: Service Now Development; Incident Coordination; Problem Management; Hardware Assets/Maintenance and the Service Desk.\nBuilding and developing high performing teams\nLeadership, Government\nIT Operations\nIT/Business Process Improvement\nStrategy & Policy Development", "pendingInvitation": false, "defaultPosition": {"posId": 718681862, "new": false, "current": true, "companyName": "U.S. Immigration and Customs Enforcement (ICE)", "description": "Information Technology Team Manager in charge of overseeing and holding Managed Service Providers (MSPs) accountable for L1/L2 activities and SLAs.  Leading the ServiceNow ITSM Development Teams; Service Desk; Incident Coordination; Problem Management; Technical Writers; WinMagic Mobile Device Encryption; Avaya Phone Systems; Enterprise CMDB; Software Licensing; Hardware & Asset Management; Quality Assurance; Contracts. Responsible for continuously motivating a team of managers and in a high paced high-risk environment all while ensuring the overall Vision stays on track. All work is done out of a central office overseeing over 600 sites worldwide and 30,000 employees.", "location": "Chandler, Arizona", "title": "Section Chief", "startedOn": {"month": 9, "year": 2015}, "companyUrn": "urn:li:fs_salesCompany:533534"}, "degree": 3, "fullName": "Mark Gromadzki", "positions": [{"posId": 718681862, "new": false, "current": true, "companyName": "U.S. Immigration and Customs Enforcement (ICE)", "description": "Information Technology Team Manager in charge of overseeing and holding Managed Service Providers (MSPs) accountable for L1/L2 activities and SLAs.  Leading the ServiceNow ITSM Development Teams; Service Desk; Incident Coordination; Problem Management; Technical Writers; WinMagic Mobile Device Encryption; Avaya Phone Systems; Enterprise CMDB; Software Licensing; Hardware & Asset Management; Quality Assurance; Contracts. Responsible for continuously motivating a team of managers and in a high paced high-risk environment all while ensuring the overall Vision stays on track. All work is done out of a central office overseeing over 600 sites worldwide and 30,000 employees.", "location": "Chandler, Arizona", "title": "Section Chief", "startedOn": {"month": 9, "year": 2015}, "companyUrn": "urn:li:fs_salesCompany:533534"}, {"posId": 527539179, "new": false, "current": false, "endedOn": {"month": 9, "year": 2015}, "companyName": "Phacil, Inc", "description": "Phacil is a federal government contractor supporting agencies across the Department of Defense, Department of Homeland Security, and many others.\n\nAs the Service Desk Manager, I manage three distinct teams which includes two managers and 54 employees who directly report to me.  The larger part of the team is responsible phone support, web ticket support and service catalog support but also is in charge of the Incident Coordination Desk which reports all Incidents as they occur, tracks all maintenance and compiles the CIO Incident Morning Report every da